Over all we had a great vacation! Check in was easy and smooth, no line ups. We picked this resort because we were travelling with our 10 year old son but we also wanted a newer resort with swim out rooms. This was our second time travelling to Punta Cana, first time at Now Onyx. ![]() We travelled as a family (2 adults and 10 year old) the last week of October. ![]() The ocean was a bit rough (yellow flag everyday) but the water was warm and very enjoyable if you're a stronger swimmer. The pools are great and we could always find a spot to sit, same for the beach. We had no issues after that, just too bad that we had to complain about it. We called front desk and the problem was not resolved right away, we had to go to front desk in person and complain to management. We did have an issue with getting face cloths and towels the first 2 days. Our room was very nice and the beds are quite comfortable. We opted not too but I think we would if we decide to stay there again. We were asked if we wanted to upgrade to "preferred club" when we checked in, if you're thinking of upgrading, I would do it at the resort since they offered a pretty good discount.
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